Coronavirus Precautions

A Message from East Ridge at Cutler Bay

Date:         May 29, 2020

From:         Troy Hart, President, SantaFe Senior Living

To:             General Public Announcement

Subject:    Now Welcoming New Residents!

Since March, our communities have followed very strict safety protocols to protect the health of our residents and associates. In an abundance of caution, we closed our communities to visitors and non-essential personnel and postponed any new move-ins. We know this was the right thing to do for everyone who lives and works here.

We continue to carefully monitor the situation around COVID-19 and will adjust our community response accordingly.

With that said, we are pleased to announce that based upon current information regarding the virus in our three locations, the status of our preparations and the information we have from authorities, with a few caveats, we are prepared for communities to accept new residents.

  • Independent Living welcomed new residents beginning Wednesday, May 27th at East Ridge at Cutler Bay and The Village at Gainesville. The Terraces at Bonita Springs will start welcoming new residents on June 15th.
  • Assisted Living and Memory Support will welcome new residents beginning June 1st for East Ridge at Cutler Bay and The Village at Gainesville; The Terraces at Bonita Springs will welcome these residents on June 15th.
  • Skilled Nursing will welcome new residents beginning June 1st for East Ridge at Cutler Bay and The Terraces at Bonita Springs.

Caveats include:

  • Move-in activity may be delayed or temporarily suspended if mandatory testing impacts the community’s ability to have adequate staff to support the demand.
  • Prospective residents and others will not be able to move in or visit the community if they are demonstrating COVID-19-type symptoms.
  • Residents moving into Independent Living will be required to be tested for COVID-19 prior to move-in.
  • New residents may be required to be quarantined for up to 14 days depending upon screening completed at the time of move-in.
  • Any resident moving in from another Assisted Living, Memory Support, Skilled Nursing Facility or Hospital is required to have two negative COVID-19 tests.
  • Limited family/movers will be allowed to accompany the resident.
  • Everyone entering the community in support of the resident must submit to screening.
  • Everyone entering the community must wear a mask and practice sanitation and social distancing.

Please be assured that we will continue to operate with the health and safety of our residents and associates as our highest priority. We look forward to moving forward, safely, and carefully, slowly returning our communities to the vibrant, active, thriving places they were before.

_______________

Date:         April 30, 2020

From:       Troy Hart, President, SantaFe Senior Living

To:             Residents and Families

Subject:    Update on Covid and Planning for the Future

Your diligence continues to keep us safe from having cases of Covid-19 among our residents and associates.   Please remain vigilant in the good practices of social distancing, hand washing and monitoring your health. 

The Federal and State Government have provided some guidance regarding a phased approach to reopening discontinued services and discontinuing precautionary measures at some point in the future.  Due to the very vulnerable nature of our clientele, many precautions are not targeted to discontinue until Phase 3 of the guidance, which could be weeks or months from now.  We will work to provide you with as much advanced notice as we are able to regarding changes in services and precautions.

This week Governor DeSantis announced his intent to discontinue the stay-at-home order and begin allowing Phase 1 services to reopen.  He continued to stress the need to keep our most vulnerable populations safe by continuing preventive measures in senior communities like ours, so for the moment we are not anticipating changing our screening or service delivery processes.

Do know that our leadership has begun the discussions of the precursors, timing, needed steps and other logistics required to begin community dining, non-essential visits, lifestyles programming and events and other services once it is safe for residents. 

Again, thank you for your patience and sacrifice.  Your efforts have saved lives.  Keep doing what you are doing!

 _______________
Date: April 9, 2020

From: Troy Hart, President of SantaFe Senior Living

To: Residents and Families

Subject: Continued Coronavirus (COVID-19) Precautions

We remain vigilant in protecting the safety and wellbeing of our Residents and Associates.

Thank you for your continued diligence! Your sacrifice continues to work in controlling the spread of the virus. We continue to have no reported COVID Positive residents at any of our communities for which we are very thankful.

On March 18th we announced suspension of All Non-essential Visitation to All Areas of or our communities.

Additionally, we discontinued group activities and implemented delivered dining to protect you.

Initially we suspended group services for 30 days. I am writing to inform you that we are extending the suspension of group activities including dining through April 30th. We will re-evaluate whether to continue the suspension past that date during the next two weeks and will inform you as soon as is practical of any decision.

Additionally, we continue to request that residents not leave and re-enter the community other than for essential outings. Each time you expose yourself to others you assume risk for yourself and everyone else at the community. If you must leave the community we recommend that you wear a mask and use all precautionary measures to keep yourself safe.

We are continuing to monitor the situation and will continue to keep you informed.

_____________________________

Date:         April 2, 2020

From:         Troy Hart, President of SantaFe Senior Living

To:             Residents and Families

Subject:    Continued Vigilance in Adhering to Precautions

Your safety and health remain our primary concern during this coronavirus (COVID-19) pandemic and we continue to follow all measures recommended to protect you.

We want to thank you for your continued vigilance in adhering to the recommendations regarding social distancing, hand washing, discontinuing non-essential trips and generally doing all you can to remain safe and well. These are difficult times for everyone, and I want you to know your sacrifice is making a difference. Because of your diligence, to this point we have had no cases of COVID-19 among our residents or associates. That will likely change over time, but everything you’re doing to prevent and delay that day as long as possible is critically important.

Social isolation is one of the very few methods of controlling the spread of virus that has been proven to be effective. We know it is difficult, however, the recent announcements regarding extending the stay-at-home order mean we will continue to adhere to all recommendations associated with social distancing and restricting visitors to the community. We thank you for your diligence in limiting your risk and the risk to others.

I’ve heard of the many residents who are sewing masks for use in the community. I so appreciate this supportive effort. Securing Personal Protective Equipment (PPE) for our residents and associates does continue to be a challenge. We have the supplies on hand that we need to assure safe infection control practices and do see progress being made in improving the ability for us to resupply as time has gone on.

Our associates have remained dedicated and on-the-job caring for residents and each other. They are so very dedicated to assuring the needs of the residents are met. They too are working through this very difficult situation while managing their own concerns and challenges from childcare to health risk. I am so very appreciative of their commitment to you.

We are continuing to monitor the situation and will continue to keep you informed as information changes.

Stay safe and stay well.

________

Date:         March 22, 2020

From:         Troy Hart, President of SantaFe Senior Living

To:             Residents and Families

Subject:    Heightened Coronavirus (COVID-19) Precautions

Your safety and health are very important to us and we want to continue to share information about the Coronavirus (COVID-19) respiratory disease and our preparations.

Further guidance has been provided to our communities by the State of Florida Agency for Health Care Administration for immediate implementation. Much of this has already been implemented at our communities. The guidance received is as follows

  • All communal activities should cease immediately. This includes discontinuing communal dining and postponing all community events until further notice.
  • In any other circumstance where residents may come into contact with one another, social distancing will be required to reduce the potential spread of possible COVID-19.
  • Restrict any community outings; delivery services can be utilized in a safe manner when necessary. If a resident leaves their senior living campus, they will be putting themselves as well as fellow residents and staff at risk.

So we are asking that you discontinue informal gatherings.  Discontinue outings outside of the community.  Your greatest risk of being exposed to COVID-19 is through exposing yourself to others unnecessarily.   We are all working to adhere to our civic duty to keep ourselves and others safe from the spread of the virus.

We will continue to  restrict access to the community and will refuse access as required to the following:

  • Any person infected with COVID-19 who has not had two consecutive negative test results separated by 24 hours;
  • Any person showing, presenting signs or symptoms of, disclosing the presence of a respiratory infection, including, cough, fever, shortness of breath, or sore throat;
  • Any person who has been in contact with any person(s) known to be infected with COVID-19, or a close contact of someone known to be infected with COVID-19 within the past 14 days;
  • Any person who traveled through any airport within the past 14 days (facility staff are exempt from the 14-day air travel prohibition if the individual does not meet any of the other screening criteria).
  • Any person who traveled on a cruise ship within the last 14 days.

Future Restrictions: We continue to monitor and adjust our practices as the circumstances and regulatory requirements dictate.  Do be aware that it is likely that all but essential services will be terminated to limit contact between residents and others.   Delivered meals will continue.  Housekeeping may be limited.  Transportation may be limited.   You are encouraged not to gather for informal group functions.

Social isolation is one of the very few methods of controlling the spread of virus that has been proven to be effective.   We thank you for your diligence in limiting your risk and the risk to others.

We are continuing to monitor the situation and will continue to keep you informed.

________

Date:         March 17, 2020

From:         Troy Hart, President of SantaFe Senior Living

To:              Residents and Families

Subject:     Coronavirus (COVID-19) Precautions

We remain vigilant in protecting the safety and wellbeing of our Residents and Associates.

Over the weekend, Governor DeSantis imposed an emergency order suspending visitation to Health Care and Licensed Residential communities.  In adherence to this extreme measure to protect our residents and associates, we terminated visitation to Licensed Areas on March 15th.

Now, effective at 5:00 p.m. on Wednesday, March 18th we are discontinuing All Non-essential Visitation to All Areas of our communities.

Specifics to the restrictions on visitation that we are imposing on Wednesday are as follows:

Apartment Homes in Independent Living

All Non-Essential Visitation Suspended Until March 30th.  We are requiring that you postpone or use alternative methods for visitation (e.g., video conferencing).

Essential Visitors to the Independent Living Apartment Homes will be allowed as follows:

  1. End-of-life Family member, friend and resident visits;
  2. Hospice or palliative care workers caring for residents in end-of-life situations;
  3. Any individuals providing necessary health care to a resident;
  4. Staff;
  5. Residents;
  6. Attorneys of Record for a resident for court related matters if virtual or telephonic means are unavailable; or
  7. Representatives of the federal or state government seeking entry as part of their official duties, including, but not limited to, Long-Term Care Ombudsman program, representatives of the Department of Children and Families, the Department of Health, the Department of Elderly Affairs, the Agency for Health Care Administration, the Agency for Persons with Disabilities, a protection and advocacy organization under 42 U.S.C. §15041, the Office of the Attorney General, any law enforcement officer, and any emergency medical personnel.
  8. Essential Vendors required for repair of essential functions

Everyone Seeking to Enter the Community Must Submit to Screening and we are required to deny access to:

  1. Any person infected with COVID-19 who has not had two consecutive negative test results separated by 24 hours;
  2. Any person showing, presenting signs or symptoms of, or disclosing the presence of a respiratory infection, including cough, fever, shortness of breath or sore throat;
  3. Any person who has been in contact with any person(s) known to be infected with COVID-19, who has not yet tested negative for COVID-19 within the past 14 days;
  4. Any person who traveled through any airport within the past 14 days; or
  5. Any person who traveled on a cruise ship within the past 14 days.

Additionally we will be asking residents not to leave and reenter the community other than for essential outings.   Each time you expose yourself to others you assume risk for yourself and everyone else at the community.

The community will be providing additional information about this challenging situation as it continues to develop, including how residents will be able to get needed supplies, attend Dr.’s appointments and address other needs as they arise.

If you have specific questions regarding your situation or the situation of someone you care for, please contact Administration at 305-238-2623.

We are continuing to monitor the situation and will continue to keep you informed.

——

Date:             March 14, 2020

From:             Troy Hart, President of SantaFe Senior Living

To:                   All Licensed Care Area Residents and Families

Subject:        Coronavirus (COVID-19) Precautions

Effective immediately we are elevating our restrictions on visitors and implementing the recommendation of the CDC and Medicare for discontinuing visitation to our health care areas.

Specifics to the restrictions on visitation that we are imposing are as follows:

Licensed Health Care AreasWe are discontinuing all visitation to our health care areas.  You must use alternative methods for visitation (e.g., Telephone Calls, Video Calls) until further notice.

  1. Anyone entering the Licensed Health Care Areas Must Submit to Screening and will be denied access to the community if:
  2. They have a fever, cough, shortness of breath or other flu or cold like symptoms
  3. They have traveled internationally, been on a cruise, arrived from New York or Washington State within the past 14 days
  4. They have been exposed to someone with Covid-19 or exposed to someone who is suspected of having been exposed to Covid-19
  5. All Visitation is Terminated. Visits will not be permitted. No visitors to the Licensed Health Care Areas are allowed.
  6. Medical, Health Care and Health Services Provider Personnel providing essential services to residents and vendors required for provision of essential services or repair of essential functions will be accompanied for access to licensed health care areas.

Future Restrictions: We continue to monitor and adjust our practices as the circumstances and regulatory requirements dictate.   Do be aware that visitation will be suspended until such time as further direction is provided by the CDC and Medicare.

We are continuing to monitor the situation and will continue to keep you informed.

___________

Your safety and health are very important to us and we want to share information about the Coronavirus (COVID-19) respiratory disease that you are likely hearing about in the news.

Currently, there are NO reported or suspected cases of COVID-19 among residents, associates, families, vendors or visitors at any of our communities.

We are closely monitoring and taking proactive precautionary steps to prevent the spread of illness as recommended by state and local health officials as well as the Centers for Disease Control (CDC).

As it is our responsibility to protect the safety and well-being of our residents and team members, out of an abundance of caution, we are restricting nonessential visitors to all residences on campus as of today, March 12, 2020. There will be limited exceptions for family members and guardians in certain situations. Please call the community directly for any additional information.

Below find answers to frequently asked questions for your use and consideration.

What can I do to help?

Take Precautionary Measures

 Avoid close contact with people who are sick

 Avoid touching your eyes, nose, and mouth with unwashed hands

 Wash your hands often with soap and water for at least 20 seconds.

 Use an alcohol-based hand sanitizer that contains at least 60% alcohol

 Cover your mouth while coughing and sneezing, and avoid sharing food, cups or utensils

Be aware of Symptoms

According to the CDC, patients with COVID-19 have had mild to severe respiratory illness with symptoms

of fever, cough, and shortness of breath – like what you may feel with the flu or a bad cold.

Do Not visit the Community if:

You or someone you know has traveled to China, Italy, Iran, South Korea or Japan recently or if you have any of the above-mentioned symptoms.

Is the community prepared to prevent the spread of illnesses like Covid-19?

  • Yes, our residents and associates have been informed of what they need to do to prevent the spread of illness.
  • We have posted notices for those who are at the highest risk not to enter the community.
  • We are actively screening anyone who enters the building to assure that they are not a risk for spreading illness.
  • We have increased cleaning and disinfect of frequently touched objects and surfaces.
  • We are actively monitoring and adopting best practices for preventing the spread of illnesses as presented by the Centers For Disease Control and the local and state Health Department.

Do I need to wear a face mask in the community?

  • The Center for Disease Control does not recommend that people who are well wear a facemask
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others and if you have symptoms of illness we ask that you stay home when you are sick and not visit the community.

Do any residents or associates have Covid-19?

  • At this time no residents or associates have reported symptoms of Covid-19.
  • Do note that, to preserve the privacy of our residents and associates, we will not comment on residents or associate health information.

For more information, including signs and symptoms, transmission and risk of exposure, and what to do if you are exhibiting symptoms, please refer to www.cdc.gov/COVID19.

Below is the FAQ’s from the CDC

What is the Florida Department of Health doing to address COVID-19?

The Florida Department of Health is actively involved in enhanced surveillance for a respiratory illness that may be COVID-19. Epidemiologists will follow up on any suspected cases that meet criteria for COVID-19 to arrange for testing when needed and monitor contacts of any confirmed cases if they occur. Epidemiologic consultation is available 24/7 through the county health departments and Bureau of Epidemiology at 850-245-4401.

The Florida Department of Health will communicate regularly with the public and health care providers with updates on COVID-19 and other respiratory illnesses.

What are the symptoms and signs of COVID-19?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of Fever, Cough, Difficulty breathing

What is COVID-19?

COVID-19 is caused by a previously unrecognized coronavirus, called COVID-19. For more information about COVID-19 please visit:

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.who.int/westernpacific/emergencies/novel-coronavirus

How does the virus spread?

COVID-19 can spread from person to person through small droplets from the nose or mouth, including when an individual coughs or sneezes. These droplets may land on objects and surfaces. Other people may contract COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth.

What should I do if I think I (or someone in my family) might have COVID-19?

Contact your county health department (CHD).

Consult a health-care provider as soon as possible. Call ahead and tell them before you visit that you think you may have COVID-19 so they can take precautions to prevent exposing other people.

Cover your mouth and nose with a tissue when coughing or sneezing.

If you have a surgical mask, wear it during close contact with other people. A mask can reduce the number of droplets coughed into the air.

Remember, very few respiratory infections will be COVID-19.

Please review your signs, symptoms and travel history thoroughly with your physician.

24/7 Consultation is available to physicians through contacting their county health department (floridahealth.gov/chdepicontact) the Bureau of Epidemiology at (850) 245-4401.

How can I protect myself?

There are some common-sense precautions that you can take that apply to many infectious diseases. The most important is frequent handwashing with soap and water or the use of alcohol-based hand rubs (see Prevention & Treatment https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html and Guideline for Hand Hygiene in Health-Care Settings https://www.cdc.gov/handhygiene/). You also should avoid touching your eyes, nose, and mouth with unclean hands and encourage people around you to cover their nose and mouth with a tissue when coughing or sneezing.

Where can I get more information about COVID-19?

The Centers for Disease Control and Prevention and World Health Organization are excellent sources of information about this evolving outbreak. You can access their websites here:

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.who.int/westernpacific/emergencies/novel-coronavirus

For Florida specific information, please consult The Florida Department of Health website:

http://www.floridahealth.gov/diseases-and-conditions/2019-nCoV/

 

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